Assistant Technical Service Manager – ADTS
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Location: Mumbai, India
Department: Application Development & Technical Service (ADTS)
Reports To: Technical Service Manager – ADTS
Employment Type: Full-time
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POSITION PURPOSE
The Assistant Technical Service Manager – ADTS supports Technical Manager in application development and technical service activities for customers and internal stakeholders in the coatings, adhesives, textile coating and packaging.
The role requires strong hands-on experience in formulation development, laboratory evaluations, technical troubleshooting, and customer-facing technical support. The position plays a critical role in enabling customer success, supporting product/application implementation, and contributing to business growth.
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KEY RESPONSIBILITIES
Application Development & Formulation
- Develop, optimize, and adapt formulations for:
- Water-based polymer systems
- Water-based and solvent-based coatings
- Adhesives and specialty binders
- Protective and functional coatings
- Conduct laboratory-scale formulation development and optimization.
- Support scale-up activities and transition from laboratory to customer trials and production environments.
Technical Service & Customer Support
- Provide technical service support to customers, distributors, and internal sales teams.
- Troubleshoot formulation, processing, and application-related issues.
- Support customer trials, demonstrations, and application evaluations.
- Deliver technical presentations and training to customers and internal teams.
Laboratory Evaluation & Testing
- Plan and execute laboratory evaluations, testing, and performance benchmarking against internal and competitive products.
- Apply standard and application-specific test methods relevant to coatings, adhesives, and polymer systems.
- Ensure accurate documentation, data integrity, and structured reporting of experimental results.
Product & Business Support
- Support new product development, qualification, and product launches.
- Provide structured technical feedback to R&D, marketing, and sales teams.
- Contribute to competitive analysis and market-driven application insights.
- Collaborate with cross-functional teams including Sales, Marketing, R&D, Regulatory, and Production.
Compliance, Safety & Documentation
- Ensure compliance with EHS, quality, and regulatory guidelines within the ADTS laboratory.
- Maintain laboratory documentation in line with ISO and internal quality systems.
- Promote safe laboratory practices and continuous improvement in lab operations.
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EXPERIENCE & EXPERTISE
- 7–10 years of relevant industry experience in application development, technical service, or formulation-based roles.
- Strong hands-on formulation experience in:
- Water-based polymers and emulsions
- Water-based and solvent-based coatings
- Adhesives and specialty binders
- Protective coatings
- Polymer systems
- Proven experience in laboratory-scale development, troubleshooting, and technical problem-solving.
- Exposure to customer technical support, application trials, and collaboration with sales and marketing teams.
- Experience supporting scale-up activities is preferred.
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EDUCATIONAL QUALIFICATION
Minimum Qualification (preferred):
- Post Graduate degree in Science specifically Organic Chemistry or Bachelor of Engineering with a specialization in Chemical/Polymer
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SKILLS & COMPETENCIES
- Strong formulation and analytical skills.
- Practical, hands-on laboratory and problem-solving capability.
- Structured approach to experimentation, data analysis, and documentation.
- Strong troubleshooting and root-cause analysis skills.
- Good communication and presentation skills.
- Ability to interact effectively with customers and cross-functional teams.
- Self-motivated, detail-oriented, and capable of managing multiple priorities.
- Proficiency in MS Office and laboratory documentation tools.
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WORK ENVIRONMENT & TRAVEL
- Combination of laboratory and office-based work.
- Regular interaction with customers and internal stakeholders.
- Travel within India for customer support and trials as required.
- Exposure to chemicals and laboratory equipment with strict adherence to safety protocols.
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NOTE
Job title and level may be aligned based on academic qualification and relevant
industry experience.